2024 Cars.Com Consumer Satisfaction Award For Customer Service Excellence

PRESS RELEASE
For Immediate Release
March 7, 2024

Classic Honda Of Midland Earns 2024 Cars.Com Consumer Satisfaction Award For Customer Service Excellence

Earns Top Reviews from Vehicle Shoppers across the U.S., Classic Honda of Midland Elevate the Customer Experience in Midland, TX area

Midland, TX – Classic Honda of Midland was awarded a 2024 Consumer Satisfaction Award by car-shopping marketplace Cars.com? (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of auto dealerships delivering exceptional customer service as rated by online reviews.1 Classic Honda of Midland has been honored with this award for the seventh consecutive year.

“Cars.com provides a dealership with actionable feedback from their customers — and the ability to set the bar for what a customer should expect when doing business at a dealer. This past year, Classic Honda of Midland went above and beyond for their customers,” said Jamie Oldershaw, vice president of reputation at Cars.com. “The online experience is critical for vehicle shoppers, and dealers like Classic Honda of Midland understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review — and dealers that recognize this rise to the top.”

Cars.com helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their shoppers to leave reviews that will help build a dealer's online reputation and generate new customers.

"Receiving the Consumer Satisfaction Award from Cars.com for the seventh consecutive year is a testament to our unwavering commitment to exceptional customer service at Classic Honda of Midland,” said Joey Gabarda, owner of Classic Honda of Midland. “We take pride in going above and beyond to ensure our customers have a seamless and satisfying experience, from their first online interaction to the moment they drive off our lot. This recognition reinforces our dedication to setting the bar high and continuously exceeding customer expectations."

Consumer Satisfaction Award Methodology

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-vehicle dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2023 calendar year.

You can find a full list of U.S winners here, and a full list of Canadian winners here.

About Classic Honda Of Midland:

Classic Honda of Midland is a premier Honda dealership located in Midland, Texas. With a commitment to transparency and exceptional customer service, Classic Honda of Midland offers a wide selection of new and used Honda vehicles, as well as a full range of automotive services. For more information, visit www.classichondamidland.com.

ABOUT CARS.COM®

Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in Chicago, Cars.com empowers consumers with data, content and digital tools driven by AI technology to make informed car buying and selling decisions and seamlessly connect with thousands of local dealerships nationwide. Cars.com is the flagship offering from Cars.com Inc. (d/b/a Cars Commerce), an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. Learn more at www.carscommerce.inc.

1 Review statistics and winner selection is based on data from DealerRater, a leading reputation management and car-dealer review platform that is part of the Cars.com Inc. portfolio